Privacy Policy

GuestBox Inc.
Last Updated: October 12, 2026

1. Introduction

GuestBox Inc. (“GuestBox,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy describes how we collect, use, store, disclose, and safeguard information when you visit our website at https://guestbox.tv, use our applications, purchase our products, communicate with us, or access our Smart TV platform and related services (collectively, the “Services”).

Our Services are designed for vacation rental owners, property managers, hospitality businesses, advertisers, and their guests.

By accessing or using our Services, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

Personal Information

  • Full name and business name
  • Email address and telephone number
  • Billing and shipping addresses
  • Account credentials and profile information
  • Property and business information
  • Payment and transaction information
  • Communications and customer support requests
  • Other information voluntarily submitted through our website or platform

Payment information may be processed by third-party payment providers. We do not necessarily store complete payment card details on our systems.

Property and Guest Information

Our platform may process information provided by property owners, managers, or integrated property management systems, including:

  • Property names, addresses, and descriptions
  • Reservation and booking information
  • Guest names and stay dates
  • Check-in and checkout details
  • Personalized welcome messages
  • Property instructions and digital guidebook content
  • Guest preferences and service requests
  • Information required to provide connected hospitality services

Property owners and managers are responsible for ensuring that information submitted to GuestBox is collected and processed lawfully.

Device and Technical Information

When our Services are used, we may collect:

  • IP addresses
  • Device identifiers and operating system information
  • Browser type and device configuration
  • Application performance and diagnostic data
  • Device connection and operational status
  • Website and platform usage activity
  • Error reports and service logs

Cookies and Similar Technologies

We may use cookies and similar technologies to maintain website functionality, remember preferences, analyze performance, and improve our Services.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

3. How We Use Information

We use collected information to:

  • Provide, maintain, and improve our Services.
  • Process purchases, subscriptions, payments, and shipments.
  • Create and manage user accounts.
  • Connect properties with supported property management systems and third-party integrations.
  • Deliver personalized guest experiences and property information.
  • Manage connected TV devices and related functionality.
  • Provide customer service and technical support.
  • Send account notifications, order updates, and operational communications.
  • Send promotional communications when the recipient has provided any consent required by applicable law.
  • Analyze product performance and improve functionality.
  • Detect fraud, misuse, and unauthorized activity.
  • Comply with applicable laws and regulations.

Where required by law, we rely on an appropriate legal basis to process personal information, including contractual necessity, legitimate interests, legal obligations, or consent.

4. SMS and Text Messaging Communications

GuestBox Inc. may offer optional SMS messaging programs for customers, prospective customers, and other individuals who expressly consent to receive text messages.

Depending on the messaging program selected, messages may include:

  • Order confirmations and shipping updates
  • Account and service notifications
  • Customer support communications
  • Appointment and demonstration reminders
  • Product announcements
  • Promotional offers and marketing communications

Optional Consent

Consent to receive SMS text messages is voluntary.

Agreeing to receive promotional or marketing text messages is not required to purchase GuestBox products, create an account, submit an inquiry, or access our Services.

Where SMS consent is collected through a website form, the consent option will be presented separately from other agreements and will not be selected by default.

Consent to receive transactional or informational text messages does not automatically constitute consent to receive marketing messages. Separate consent will be obtained when required.

Providing a telephone number alone does not constitute consent to receive marketing text messages.

Message Frequency and Charges

Message frequency varies depending on the messaging program and the recipient’s interactions with GuestBox.

Message and data rates may apply according to your wireless carrier and mobile service plan.

Opting Out

You may opt out of receiving SMS messages at any time by replying STOP to a message from GuestBox.

For assistance, reply HELP or contact us at support@guestbox.tv.

After opting out, you may receive a final confirmation message. We will honor applicable opt-out requests unless you subsequently provide new consent.

Mobile Information and SMS Consent Protection

GuestBox Inc. does not sell, rent, or share mobile phone numbers, SMS opt-in information, or text messaging consent with third parties, affiliates, or lead generators for marketing or promotional purposes.

All categories of information sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent. This information will not be shared with third parties or affiliates for their own marketing or promotional purposes.

We may use contracted communications service providers solely to deliver messages on our behalf, maintain messaging infrastructure, provide customer support, or perform necessary operational services. These providers are not authorized to use SMS consent information for their independent marketing purposes.

SMS consent is specific to the relevant messaging program and sender and is not transferable to unrelated organizations.

For additional information regarding text messaging, please review our Terms of Service at https://guestbox.tv/terms-of-service/.

5. How We Share Information

We do not sell personal information as part of our ordinary business operations.

We may disclose personal information in the following circumstances:

Service Providers

We may provide necessary information to contracted vendors that perform services on our behalf, including:

  • Payment processing
  • Website and cloud hosting
  • Shipping and fulfillment
  • Customer support
  • Communications delivery
  • Analytics and technical infrastructure

Service providers are permitted to use the information only as necessary to perform their contracted services, subject to applicable agreements and legal requirements.

Property Owners and Managers

GuestBox may process and make relevant reservation or guest information available to the property owner or manager responsible for the associated property.

Property owners and managers are responsible for their own handling of guest information.

Third-Party Integrations

When a customer authorizes an integration with a property management system, smart lock provider, reservation platform, or other supported service, information necessary for that integration may be exchanged in accordance with the customer’s instructions and the integration’s functionality.

Legal Requirements

We may disclose information when reasonably necessary to comply with applicable laws, legal processes, or governmental requests, or to protect the rights, safety, and security of GuestBox, its users, and others.

Business Transactions

Information may be transferred in connection with a merger, acquisition, restructuring, or sale of business assets, subject to applicable privacy and legal requirements.

Nothing in this section authorizes the sale or sharing of SMS opt-in data or messaging consent with third parties or affiliates for their marketing or promotional purposes.

6. Data Retention

We retain personal information only for as long as reasonably necessary to provide the Services, fulfill contractual obligations, resolve disputes, maintain appropriate business records, and comply with applicable laws.

Retention periods may vary based on the category of information, its purpose, and applicable legal requirements.

Information may be deleted, anonymized, or securely retained when no longer required for its original purpose.

7. Guest Data and Connected TV Devices

GuestBox provides technology that allows hospitality operators to display customized information and digital experiences on connected televisions.

Our platform may process reservation information, guest names, and other relevant details to provide personalized experiences.

GuestBox also provides functionality intended to clear guest-specific information from supported connected TV devices following a stay, including certain streaming application sessions, guest-installed applications, and temporary guest data, subject to device capabilities, technical limitations, and configured settings.

Property owners and managers remain responsible for ensuring that they have appropriate authority to process and display guest information through the platform.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no internet-connected platform or electronic storage system can guarantee absolute security.

Users are responsible for protecting their account credentials and notifying GuestBox of suspected unauthorized access.

9. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information.
  • Request corrections to inaccurate information.
  • Request deletion of eligible personal information.
  • Request information about applicable data processing practices.
  • Opt out of marketing communications.
  • Withdraw consent where processing is based on consent.
  • Request data portability where applicable.

To submit a privacy-related request, contact support@guestbox.tv.

We may verify your identity before processing certain requests and may retain information where required or permitted by law.

If GuestBox processes guest information on behalf of a property owner or manager, certain requests may need to be directed to that property operator.

10. Children’s Privacy

Our Services are intended for adult account holders and hospitality businesses.

We do not knowingly collect personal information directly from children under 13 through our public website or account registration process.

If we discover that information has been collected from a child in violation of applicable law, we will take appropriate steps to address the situation.

11. Third-Party Websites and Services

Our Services may contain links to third-party websites, applications, streaming services, booking platforms, or other independently operated services.

GuestBox does not control the privacy practices of these third parties.

We encourage users to review their respective privacy policies before providing personal information.

12. International Data Processing

GuestBox may use service providers or infrastructure located in different jurisdictions.

Where personal information is processed or transferred internationally, we will take applicable measures required by law to protect that information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our Services, business practices, technology, or legal obligations.

Updates will be posted on this page with a revised “Last Updated” date.

Where required by law, we will provide additional notice or obtain consent before making material changes to how personal information is processed.

14. Contact Information

For privacy questions, information requests, or concerns about this Privacy Policy, contact:

GuestBox Inc.
Website: https://guestbox.tv
Email: support@guestbox.tv
Privacy Policy: https://guestbox.tv/privacy-policy/
Terms of Service: https://guestbox.tv/terms-of-service/

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