Terms of Service

GuestBox Inc.
Last Updated: October 12, 2026

1. Acceptance of Terms

Welcome to GuestBox.

These Terms of Service (“Terms”) govern access to and use of the websites, applications, hardware, software, subscription services, and related products provided by GuestBox Inc. (“GuestBox,” “Company,” “we,” “us,” or “our”).

By purchasing, accessing, or using our Services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you must not use our Services.

Acceptance of these Terms does not constitute consent to receive marketing text messages. SMS consent is optional and collected separately.

2. Description of Services

GuestBox provides connected Smart TV hardware and software solutions designed for vacation rentals, hotels, property managers, and other hospitality businesses.

Our Services may include:

  • Smart TV hardware and launcher software
  • Personalized guest welcome experiences
  • Digital property information and guest guides
  • Local attractions and recommendations
  • Advertising and promotional content
  • Guest services, activities, and upsells
  • Streaming application access
  • Reservation and property management integrations
  • Smart lock and connected device integrations
  • Remote device management
  • Analytics and reporting tools
  • Other hospitality-related features and services

Features and availability may vary based on subscription plans, device compatibility, geographic location, and third-party integrations.

We may modify, improve, discontinue, or introduce features as our platform develops, subject to applicable contractual obligations and laws.

3. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to register for a GuestBox account or purchase our Services.

If you use GuestBox on behalf of a business or organization, you represent that you have the authority to bind that organization to these Terms.

You agree to provide accurate and current information when creating an account, making a purchase, or communicating with GuestBox.

4. Account Registration and Security

Certain Services require an account.

You are responsible for:

  • Maintaining the confidentiality of login credentials.
  • Providing accurate account and billing information.
  • Managing authorized users and account permissions.
  • Ensuring activity performed through your account complies with these Terms.
  • Promptly notifying GuestBox of suspected unauthorized access.

GuestBox may suspend access to accounts involved in fraudulent, abusive, unlawful, or otherwise prohibited activity.

5. Hardware and Device Requirements

GuestBox hardware is designed to connect to compatible television equipment.

A separate GuestBox device may be required for each television where the platform will be used.

Certain functionality, including television power controls, HDMI-CEC commands, streaming applications, casting, and connected device integrations, depends on third-party hardware, firmware, network conditions, and compatibility.

GuestBox does not guarantee that every television, application, or third-party device will support all platform features.

Customers are responsible for providing compatible equipment, suitable power sources, and sufficient internet connectivity.

Ownership of purchased hardware and applicable product warranty rights are governed by the terms disclosed at the time of purchase and applicable law.

6. Subscription Plans and Billing

Certain GuestBox features require an active paid subscription.

Subscription pricing, billing intervals, included features, applicable discounts, and additional charges are disclosed during checkout or in the customer’s applicable order agreement.

Unless otherwise stated in the applicable agreement:

  • Subscription fees are billed on a recurring basis.
  • Subscriptions automatically renew until canceled.
  • Additional features, devices, or services may incur additional fees.
  • Customers authorize GuestBox or its payment processor to charge applicable recurring fees.
  • Customers are responsible for maintaining valid payment information.
  • Applicable taxes and processing charges may be added where required.

Promotional, discounted, or grandfathered pricing is subject to the specific terms of the applicable offer or purchase agreement.

We may change subscription pricing upon appropriate notice and in accordance with applicable law and contractual commitments.

7. Orders, Shipping, and Returns

Hardware orders are subject to product availability, payment verification, and order acceptance.

Estimated shipping or delivery dates are not guaranteed unless expressly agreed otherwise.

Customers are responsible for providing accurate shipping information.

Shipping fees, product returns, refunds, and warranty coverage are governed by the policies or purchase terms disclosed during checkout and applicable law.

Except where required by law or expressly provided under an applicable refund policy or purchase agreement, payments are non-refundable.

8. Cancellation and Termination

Customers may cancel subscriptions through available account management tools or by contacting GuestBox support.

Cancellation stops future recurring charges according to the applicable subscription terms. Unless otherwise stated, cancellation does not automatically entitle the customer to a refund for an already billed period.

Certain paid features may become unavailable when a subscription expires or is terminated.

GuestBox may suspend or terminate access when a customer violates these Terms, fails to pay applicable charges, misuses the platform, or creates a security or legal risk.

Termination does not eliminate obligations incurred before the effective termination date.

9. Acceptable Use

You agree not to:

  • Use the Services for unlawful or fraudulent purposes.
  • Attempt to gain unauthorized access to GuestBox systems.
  • Disrupt or interfere with platform operations.
  • Upload malicious software or harmful code.
  • Infringe on intellectual property or privacy rights.
  • Use GuestBox to distribute unlawful, deceptive, or prohibited content.
  • Attempt to bypass security controls or access restrictions.
  • Misrepresent your identity or authority.
  • Use customer or guest information in violation of applicable privacy laws.
  • Use messaging or advertising features to send unauthorized communications.

GuestBox reserves the right to restrict content or suspend access when reasonably necessary to protect platform security and integrity.

10. Customer Content and Intellectual Property

Customers retain ownership of the original content they upload or provide to GuestBox, including property descriptions, images, videos, branding, digital guides, and other materials.

By submitting content, customers grant GuestBox a limited, non-exclusive license to host, process, reproduce, transmit, and display that content as necessary to operate and provide the Services.

Customers represent that they possess the rights and permissions necessary to provide their content.

GuestBox retains ownership of its platform, software, interfaces, branding, documentation, and associated intellectual property.

Nothing in these Terms transfers ownership of GuestBox intellectual property to customers.

11. Guest Information and Privacy

Property owners and managers are responsible for lawfully collecting and managing reservation, guest, and property information provided to GuestBox.

Customers must provide any required notices and obtain necessary permissions before transmitting personal information to the platform.

GuestBox processes information as described in its Privacy Policy and any applicable agreements.

GuestBox may provide features designed to remove guest-specific information from supported television devices after checkout. Such functionality may depend on device capabilities, software versions, integrations, and configuration settings.

Customers remain responsible for their own privacy, data protection, and guest communication obligations.

12. Third-Party Services and Integrations

GuestBox may connect with third-party property management systems, streaming platforms, payment providers, smart locks, booking platforms, advertising services, and other external technologies.

Availability and functionality of third-party integrations may change without notice due to circumstances outside our control.

Customers may be subject to separate agreements and policies established by those providers.

GuestBox is not responsible for the independent operation, availability, content, or practices of third-party services.

13. Advertising and Promotional Content

GuestBox may provide features that allow customers and authorized advertisers to display advertisements, offers, recommendations, and promotional materials on connected television devices.

Customers and advertisers are responsible for ensuring their content is accurate, lawful, appropriately licensed, and compliant with applicable advertising and consumer protection requirements.

GuestBox may reject, remove, or restrict content that violates these Terms or applicable law.

GuestBox does not guarantee advertising revenue, guest engagement, conversion rates, or financial returns.

Any advertising revenue-sharing arrangements are subject to separate written agreements when applicable.

14. SMS Messaging Terms and Conditions

GuestBox SMS Messaging Program

GuestBox Inc. may offer SMS messaging programs to individuals who expressly opt in to receive text messages.

Depending on the program selected, SMS communications may include:

  • Order confirmations and shipment notifications
  • Account and service updates
  • Customer support messages
  • Appointment and demonstration reminders
  • Product updates and announcements
  • Marketing messages, special offers, and promotional communications

Consent and Enrollment

Participation in GuestBox SMS messaging programs is completely optional.

Consent to receive SMS messages is not a condition of purchasing products, creating an account, using our Services, or submitting an inquiry.

Where a website form is used to collect SMS consent, users will be presented with a separate, optional consent mechanism that is unchecked by default.

Consent to receive informational or transactional messages is separate from consent to receive marketing and promotional messages.

Agreeing to these Terms of Service or the GuestBox Privacy Policy does not automatically enroll an individual in an SMS messaging program.

Message Frequency

Message frequency varies depending on the selected program, account activity, and the type of communication.

Recurring messages may be sent when applicable.

Message and Data Rates

Message and data rates may apply.

Your wireless carrier may charge fees for sending or receiving text messages based on your mobile plan.

Opt-Out Instructions

To stop receiving text messages from GuestBox, reply STOP to any GuestBox SMS message.

After opting out, you may receive a final confirmation message. No further messages will be sent for that messaging program unless you subsequently provide new consent or communications are otherwise permitted by applicable law.

Customer Support

For assistance with GuestBox SMS messaging, reply HELP to any GuestBox text message or email support@guestbox.tv.

Carrier Disclaimer

Carriers are not liable for any delayed or undelivered messages.

Message delivery is subject to carrier availability, network conditions, device compatibility, and other factors outside GuestBox’s control.

Privacy and Mobile Data

GuestBox does not sell or share SMS opt-in information, mobile phone numbers, or messaging consent with third parties or affiliates for their own marketing or promotional purposes.

For additional information about how we handle personal information, review our Privacy Policy: https://guestbox.tv/privacy-policy/

15. Availability and Service Changes

We strive to provide reliable and accessible Services.

However, uninterrupted availability is not guaranteed.

Service interruptions may result from maintenance, software updates, internet connectivity, third-party outages, equipment limitations, or circumstances outside our reasonable control.

GuestBox may release updates, modify functionality, or temporarily restrict access when necessary for operational, technical, or security purposes.

16. Disclaimers

To the maximum extent permitted by applicable law, GuestBox provides its Services on an “as is” and “as available” basis.

We disclaim implied warranties to the extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these Terms excludes warranties, rights, or remedies that cannot legally be excluded.

We do not guarantee uninterrupted platform operation, compatibility with all third-party devices, or specific business or advertising results.

17. Limitation of Liability

To the maximum extent permitted by applicable law, GuestBox Inc. and its officers, employees, contractors, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the Services, including loss of business opportunities, profits, revenue, or data.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

18. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless GuestBox Inc. and its representatives from third-party claims, damages, liabilities, and reasonable expenses arising from your unlawful use of the Services, violation of these Terms, or infringement of another party’s rights.

19. Governing Law

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any disputes arising from these Terms are subject to applicable law and the jurisdiction of competent courts.

20. Modifications to Terms

GuestBox may update these Terms periodically to reflect operational, business, technical, or legal changes.

Updated Terms will be published on our website with a revised effective date.

Where required, we will provide notice of material changes.

Continued use of the Services after revised Terms become effective constitutes acceptance to the extent permitted by law.

21. Contact Information

For questions regarding these Terms, account support, billing, or SMS communications, contact:

GuestBox Inc.
Website: https://guestbox.tv
Email: support@guestbox.tv
Privacy Policy: https://guestbox.tv/privacy-policy/
Terms of Service: https://guestbox.tv/terms-of-service/

Scroll to Top